Privacy Policy

We collect several types of information when you interact with our Site and services:

Personal information

Name, email address, phone number, and other contact details you provide when creating an account, filling out a form, or submitting an inquiry.

Usage data

Pages visited, time and date of visits, links clicked, search queries, and other interactions with our Site.

Device and technical data

IP address, browser type and version, operating system, device identifiers, referring URLs, and similar technical information.

Transaction and account data

Subscription status, billing information (processed through third-party payment providers), and service usage records.

Communications

Records of emails, support tickets, and other correspondence you send to us.

We use the information we collect to:

• Provide, operate, and improve our Site and services;
• Process transactions and manage your account;
• Respond to your inquiries and provide customer support;
• Send service-related communications (account updates, security alerts, authentication codes);
• Send marketing and promotional communications where you have consented or where permitted by law — you may opt out at any time;
• Analyze usage trends to improve the Site;
• Protect the security and integrity of our Site and services; and
• Comply with applicable laws and enforce our terms.

We do not sell your personal information. We may share it only in the following circumstances:

Service providers

We share information with trusted third-party vendors who perform services on our behalf (web hosting, analytics, payment processing, email delivery). These vendors are contractually bound to keep your information confidential and use it only for the services they provide to us.

Integrated third-party platforms

Some Magnoli features connect to third-party platforms (e.g., mapping services, communication tools). Data exchanged through these integrations is governed by those platforms' own privacy policies.

Legal requirements

We may disclose your information to comply with a court order, law, or legal process, including responding to government or regulatory requests.

Protection of rights

We may disclose information to enforce our terms of use, protect the rights, property, or safety of Magnoli, our users, or others.

Business transfers

In connection with a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

We use cookies and similar tracking technologies (web beacons, pixels, local storage) to operate and improve our Site. Specifically:

Essential cookies

Required for the Site to function. They enable core features such as security, session management, and form submission.

Analytics cookies

Help us understand how visitors use our Site (pages visited, time spent, traffic sources) so we can improve it. We use tools such as Google Analytics.

Marketing and advertising cookies

Used to deliver relevant advertisements and track campaign effectiveness. These may be set by us or by third-party advertising partners.

Preference cookies

Remember your settings and preferences to improve your experience on return visits.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site. For more information about managing cookies, visit allaboutcookies.org.

Depending on applicable law, you may have the right to:

• Access — request a copy of the personal information we hold about you;
• Correct — request correction of inaccurate or incomplete information;
• Delete — request deletion of your personal information, subject to legal retention obligations;
• Restrict processing — request that we limit how we use your information;
• Object — object to processing of your personal information for certain purposes, including direct marketing;
• Portability — request a machine-readable copy of your information to transfer to another provider; and
• Withdraw consent — where we rely on consent as our legal basis, withdraw that consent at any time.

To exercise any of these rights, email us at legal@magnoli.ai. We will respond within the timeframe required by applicable law (typically 30–45 days). We will never discriminate against you for exercising your privacy rights.

If you are a California resident, you have the following additional rights under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA):

Right to know

You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which we use it, and the categories of third parties with whom we share it.

Right to delete

You may request deletion of personal information we have collected, subject to certain exceptions.

Right to correct

You may request that we correct inaccurate personal information we maintain about you.

Right to opt out of sale or sharing

We do not sell or share your personal information for cross-context behavioral advertising. If this changes, we will provide an opt-out mechanism.

Right to limit use of sensitive personal information

You may request that we limit the use and disclosure of sensitive personal information to only what is necessary to perform the services you requested.

Right to non-discrimination

We will not discriminate against you for exercising any of your CCPA rights.

To submit a CCPA request, email legal@magnoli.ai. We will verify your identity before fulfilling the request. You may also designate an authorized agent to make requests on your behalf.

In the preceding 12 months, we have collected identifiers, commercial information, internet activity data, and inferences drawn from this information — as described in Section 1. We have disclosed these categories to service providers for operational purposes only.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information under the following legal bases:

Contract performance

Processing necessary to deliver the services you have contracted with us for (e.g., operating your Magnoli account).

Legitimate interests

Processing for our legitimate business interests, such as improving our services, preventing fraud, and ensuring network security — where those interests are not overridden by your rights.

Consent

Where you have provided explicit consent (e.g., for marketing emails or SMS communications). You may withdraw consent at any time.

Legal obligation

Processing necessary to comply with applicable laws and regulations.

You have the rights described in Section 5 (access, correction, deletion, restriction, objection, portability, and withdrawal of consent). To exercise them, contact legal@magnoli.ai. You also have the right to lodge a complaint with your local supervisory authority.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS) and at rest;
• Strict access controls and least-privilege policies;
• Mandatory two-factor authentication for administrative access; and
• Regular security reviews and monitoring.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at legal@magnoli.ai.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. To determine the appropriate retention period we consider: the nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.

When your information is no longer required, we will securely delete or anonymise it. To request early deletion, contact us at legal@magnoli.ai.

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are under 13, please do not submit any information through this Site. If we learn we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will promptly delete that information. If you believe we may have information from or about a child under 13, please contact us at legal@magnoli.ai.

Magnoli Technology Inc is based in the United States, and your information is processed and stored on servers located in the United States. If you are accessing our Site from outside the United States, please be aware that your information may be transferred to, stored, and processed in a country whose data protection laws may differ from those of your home country.

For transfers of personal information from the EEA, UK, or Switzerland to the United States, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or other applicable transfer mechanisms under GDPR and UK GDPR.

Our Site may contain links to third-party websites not operated by us. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit. The inclusion of a link does not imply endorsement by Magnoli.

We may also use third-party advertising companies and analytics tools to serve ads and measure user behavior on our Site. These companies may use non-personal information (not your name, address, email, or phone number) about your visits to serve relevant advertisements. For more information, visit the Network Advertising Initiative (NAI).

Some browsers include a “Do Not Track” (DNT) feature that signals to websites that you do not want your online activity tracked. Our Site does not currently respond to DNT signals. If a standard for DNT compliance is adopted by industry groups, we will revisit this policy. You may use browser settings or opt-out tools described in Section 4 (Cookies) to limit tracking in the meantime.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. If we make material changes, we will notify you by posting the updated policy on this page with a new effective date and, where appropriate, by email. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection practices. If you have questions about this Privacy Policy or how we handle your personal information, you may contact our DPO at dpo@magnoli.ai.

If you have concerns about our privacy practices, please contact us first at legal@magnoli.ai. We aim to respond to all complaints within 30 days and will work with you to resolve your concerns.

If you are not satisfied with our response, you have the right to lodge a complaint with the applicable supervisory authority or data protection regulator in your country of residence. EEA residents may contact their national data protection authority. UK residents may contact the Information Commissioner's Office (ICO) at ico.org.uk.