Customer app & SMS
A branded app your customers actually open
Magnoli puts scheduling, order status, and a full wardrobe profile in your customer's pocket — and sends the texts that keep them in the loop automatically, so the phone at the counter stops ringing.
Why operators choose Magnoli
The customer experience runs on the same data as the counter
Most cleaners bolt on a separate app and a separate texting tool, then reconcile both by hand. Magnoli's customer app and SMS comms run on your live order data — every status, schedule, and profile is the same one your team sees.
- 01
A branded app, not a generic portal
Your name, your logo, your colors — a modern app and web experience customers trust, instead of a clunky third-party portal that feels nothing like your brand.
- 02
Status and ready alerts that send themselves
Drop-off confirmations, in-production updates, and ready-for-pickup texts fire automatically off real order activity — no one at the counter has to pick up the phone.
- 03
Self-service pickup and delivery scheduling
Customers book, reschedule, and track pickups and deliveries from the app — the request lands straight on the route, on the same database as the counter.
- 04
Wardrobe profiles and preferences that follow them
Starch, no starch, press-only, allergy notes — every preference travels with the customer across visits, so any team member rings the order up the way they like it.
- 05
Built-in two-way SMS, no second tool
Reply to a customer text right from Magnoli. The thread lives on the profile next to their order history — not in a separate inbox someone forgets to check.
- 06
Subscriptions, loyalty, and promotions in-app
Run recurring plans, loyalty rewards, and seasonal promos from the same system that rings up the order — customers redeem them without a third-party loyalty app.
How it works
Scheduling, status, and a branded app in their pocket
Customers schedule pickups, watch an order move from intake to ready, and get a text the moment it's done — all from an app that carries your brand, on the same live data your counter runs on.
Your orders
Tap an order to track it
Wash & fold
#R8419-032 · 8 items · Today
Dry cleaning
#R8231-994 · 3 items · Jun 9
Comforter & bedding
#R8002-117 · 2 items · Jun 2
We just dropped off your orderOrder #R8419-032 · Today
Left at your front door · 3:42 PM
How was your experience, Mike?
Rate your experience
Al Phillips Cleaners · Round Rock
Mike R.
Posting publicly · Just now
Left at your front door · 3:42 PM
Review posted to Google — thank you, Mike! 🙌
Wardrobe profiles and service notes that follow them
Every customer carries their own preferences, service-notes checklist, and full order history. The team works from the same profile the customer sees, so nothing gets lost between visits.
Acme Corp
(702) 555-0100
Checklist 2 unfinished
Verify PO number on intake
Apply corporate handling notes
Mateo Reyes · Jun 3, 2026
Schedule weekly delivery
n/a by Mateo Reyes · Jun 3, 2026
Send invoice copy to billing contact
note 1
Mateo Reyes · May 19, 2026 at 11:35 PM
Acme Corp
(702) 555-0100
Order summary
Customer credit
ManageFeedback you can act on, reviews where they count
After pickup, Magnoli asks how it went — routing happy customers toward a public review and unhappy ones to a manager before they post, so issues get fixed instead of aired.
Our guarantees
You won't believe how easy the transition is!
These are our commitments — three promises we stand behind from the first conversation, with no fine print.
Seamless switch
You pick up right where you left off.
Coming from another system? Customers, tickets, balances, and history move with you — fully migrated and ready on day one. No relearning your own business.
Guarantee 01 / 03
Training before launch
Your team starts prepared, not surprised.
Before go-live, every role gets access to a dedicated training app with the exact workflows they need. We share the materials in advance and track completion, so you know who studied before the first day on Magnoli.
Guarantee 02 / 03
A real partner
A dedicated point of contact who knows your floor.
Not a ticket queue. One named expert who understands the intricacies of your operation and is personally accountable for your success.
Guarantee 03 / 03
Ready when you are
See Magnoli's customer app on your store's brand
Pick a time — we will show how the branded app, automatic SMS, and wardrobe profiles look on your customers, using your real order data.
Claim Nº 00001
One platform · Every garment · Every location
One platform · Every garment
Ready in 30 min