Coffee Hour: Trusting your people w/ Ricardo and Justin
Growing a business isn't about doing everything yourself—it's about building a team that runs without you. Join Ricardo Torres and Justin Koh (CEO of Magnoli) for a candid conversation on: Org structure & delegation — what to delegate, delete, and keep Building trust in your team — creating clarity so your people own their outcomes Actionable systems — SOPs, KPIs per role, tracking PPOH and revenue per employee Growth moves that compound — reactivation, cross-selling, referrals, personal outre